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Press 1 for Nowhere: How to Get a Real Human When AI Is Guarding the Gates

Press 1 for Nowhere: How to Get a Real Human When AI Is Guarding the Gates

Banks, energy suppliers, airlines and retailers have quietly replaced their front doors with chatbots. Here's what the Consumer Rights Act, the FCA, Ofgem and Ofcom actually require of them — plus the exact wording that gets you escalated, and when to stop arguing and go to the ombudsman.